Website Terms of Use
By continuing to navigate and use our website you are implicitly agreeing to our terms of use.
All content is copyright Steve Spray / GREYSPIDERS LTD unless otherwise stated. You may not copy or reuse content in any way without express written permission from Steve Spray / GREYSPIDERS LTD.
Whilst we make every effort to ensure that the information on our website, or referenced by it, is accurate and true, we cannot be held responsible for any loss or damages, howsoever caused, that may arise from your use of it.
Our trading terms and conditions are covered by a separate agreement.
Or Privacy Policy is declared below:
Privacy Policy (UK)GDPR & Cookies
Our contact details:
Name: Steve Spray
Phone Number: +44 (0)7870 890001
E-mail: contact@greyspiders.com
The type of personal information we collect:
We currently collect and process the following information:
Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
How we get the personal information, why we have it, and how we use it. See ‘Use of Cookies’ information below.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To provide you with the products and services you have requested.
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested.
To respond to enquiries, complaints and disputes.
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).
To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
To investigate, detect and prevent fraud and comply with our legal obligations.
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
Under the General Data Protection Regulation (UKGDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting contact@greyspiders.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.
How we store your personal information
Your information is securely stored at our offices.
We keep your personal information for up to 5 years. We then dispose your information by shredding and incinerating written records and deleting computer files and digital records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information..
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete..
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances..
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances..
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances..
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at: contact@greyspiders.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@greyspiders.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Use of Cookies
Cookies are small files stored by websites on your computer to make browsing the website a better experience, and to help a website owner to better understand their visitors’ behaviour. Most cookies are very helpful, but if you prefer, they can be turned off*.
Analytics
Our website uses a simple cookie (via Google Analytics ‘GA’) that allows us to:
i) measure website traffic volumes,
ii) better understand how our visitors use the website
Analytics cookies can be turned off using our cookie consent pop up when first visiting the site.
Your general cookie preferences for our website can be changed at any time using the ever present cookie button at the bottom left of a web page.
Third Party Cookies
A note on ‘Third party’ cookies: Third party cookies are set by someone other than the owner of the website you’re visiting. Some of our web pages may also contain content from other sites, who may set their own cookies if you visit their site or if you are already logged in to their services. Also, if you share a link to one of our pages or news items for example, the service you share it on (e.g. LinkedIn /Facebook) may set a cookie on your browser. We have no control over third-party cookies – you can always turn them off in your own browser settings, but not through our site.
Remember that you can always review, manage and delete cookies in your own browser’s privacy settings, at any time.
* How you turn off cookies is based on the browser you are using, and not the type of computer. So the method is slightly different for Chrome, Firefox, Microsoft Edge, Safari and other browsers.
For helpful information about managing and clearing cookies in your browser, please see the following link: https://www.aboutcookies.org.uk/managing-cookies